Human error is a major reason behind production and quality losses in many industries. Although it is not likely to eliminate human error completely, many human performance problems can be prevented. Human errors start at the design stage. From training, procedures, and workplace environment many variables that affect human behavior CAN be manipulated reducing the likelihood of these occurrences.
Working with these challenges makes it really important to understand human behavior and the psychology of error as well as understand exactly where the weaknesses of the system are so that they can be improved and fixed.
Join our expert this June to learn practical approaches and tools to address human performance issues in GMP-related environments. You will learn to use a particular methodology to correct, prevent and avoid the reoccurrence of these errors.
Topics Discussed in the Webinar
-The importance of Human Error Prevention/reduction
-Background on Human Error Phenomena and Measurement
-Training as a tool and human error
-Quantitative and qualitative information gathering
-Facts about human error and training
-Why do we need tools for human error reduction programs?
You Will Learn
Human Error as the Root Cause: What To Do and How To Measure It
-Root Cause Analysis
-Human error rate
-Cognitive load assessment
-Human error rates and other metrics
-Trending and Tracking
-1st-time pass rate
-Key Performance Indicators (KPIs)
-Metrics and Human Error
-Human Error rate
-Overall equipment effectiveness (OEE)
-Understand human error: factors and causes
-Understand the importance: regulatory and business
-Define the process to manage Human Error deviations
-Learn about human error measurement
-Learn about tools for measurement
-Establish Key Performance Indicators
-Define and measure human error rate, cognitive load, and CAPA effectiveness
-Identify what I can do to support human reliability.
Who will benefit
-Regulatory/legislative affairs professionals
-Process excellence/improvement professionals
-Training managers and coordinatorS
You may ask your Question directly to our expert during the Q&A session.
Ginette Collazo, Ph. D. is an Industrial-Organizational Psychologist with 20 years of experience that specializes in Engineering Psychology and Human Reliability, disciplines that study the interaction between human behavior and productivity. She has held positions leading training and human reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry.
Nine years ago, Dr. Collazo established Human Error Solutions (HES), a Florida-based boutique consulting firm, where she has been able to position herself as one of the few Human Error Reduction Experts in the world. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development, and effectiveness that has been implemented and proven amongst different industries globally. This scientific method has been applied in critical quality situations and workplace accidents.
Ginette Collazo, Ph. D. is the author of the book Human Error: Root Cause Determination Model, published in 2008. She is also a speaker at significant events like Interphex, FDAnews Annual Conference, Global Conference on Process Safety, International Conference on Applied Human Factors and Ergonomics, and of course, Pharmaceutical Industry Association.
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