On behalf of all the Clatid Compliance Team, a big THANK YOU for
choosing us for your corporate training! We are proud to help our
clients add value to their companies and organizations by delivering
high-quality professional webinars in a wide range of formats: Live,
On-Demand, DVD, Transcript, and their variants; addressing topics of
vital importance in the present corporate world and conducted by
renowned speakers who are well-grounded in their fields of expertise.
Our customers’ satisfaction is our number one goal, and in that
respect, we understand the importance of having transparent policies
that give both you and us tranquillity in the eventual case that a
money reimbursement needs to be put in place. We kindly invite you to
read carefully through the following lines, as they will cast light
onto what you should expect given the scenarios hereunder addressed.
IMPORTANT NOTICE: Live Webinars (also referred to here as “live
session”, “broadcast”, “class”, “event”) are our cornerstone service
from which all our other previously mentioned products derive. Thus,
in many cases, product changes and cancellations will depend mainly on
whether the webinar in question has already been conducted or is yet
scheduled to occur.
I. PRODUCT CHANGE
- You may request a product change no later than 24
hours prior to the live session in question.
- Changes can be done for the same product or for a
different one, depending on whether the broadcast already took or is
about to take place, or whether the product has already been or is yet
to be dispatched (shipped/emailed).
- Product changes can be requested/granted only once
within a specific order.
- We are unable to change products that have already
been delivered/dispatched, unless the request is based on serious
technical difficulties/malfunctioning/damages that are clearly
attributable to us.
- Difference in price:
- If you change products for one of a lower cost, you
will be entitled to a 90% refund of the difference in price (10%
retention = payment processing fees).
- If you change products for one of a higher cost, you
will be billed for the corresponding difference in price.
- No refund/billing will apply to minimal price
differences (i.e.: $1; $2).
- Replacement/Change also applies to the webinar
attendee. You may inform us of the new attendee’s details as early as
possible, keeping in mind that access to a live session might not be
granted if a person does not show on our Attendee List or has specific
permission from their organization to attend.
II. CANCELLATION
-
By the customer
- You may request an order cancellation no later than
48 hours prior to the broadcast in question.
- If requested timely, you will be entitled to a 90%
reimbursement of the total paid amount (10% retention = payment
processing fees).
- If requested between 48 and 24 hours before the live
session, you will be entitled to a 60% refund of your total paid
amount. (Payment processing + early cancellation charges.)
- If requested last minute (24 hours or less before the
class), you will be entitled to a 40% refund of your total paid
amount. (Payment processing + late cancellation charges.)
- Combos: When cancelling part of a combo (e.g., Live
Webinar + Transcript), the product you keep will be charged at its
original individual price, and you will be refunded 90% of the
difference between the combo price and the product you keep. (10%
retention = payment processing fees).
PLEASE, NOTE: Cancellation/Refund will NOT be applicable in the
following scenarios (You may request a reschedule / credit note /
product change instead, which Clatid may grant depending on each
particular case):
- Missing / Leaving a session early / Arriving late
- Not receiving the webinar instructions / login
credentials due to email bouncing, firewall protection, misspelling of
email ID, or other technical issues at the customer’s end.
- Not being able to access/hear the webinar due to
system incompatibility or other technical issues at the customer’s
end.
- Disagreement with audio/visual quality of a product
due to minimal technical issues that do not prevent you from
understanding the topic of the webinar.
- Delays in the delivery of products for reasons that
are external to Clatid.
- Discontent with overall performance of the speaker,
audio, or visual content.
- Reschedule of event due to speaker’s health (if
notified at least 24 hours before the event)
- Damaged product (hardcopy) due to issues in the
shipping process.
- Disruption/Disconnection of ongoing live event due to
technical difficulties, where we are able to reconnect within the
following 10 minutes.
-
By Clatid
Scheduled events are subject to cancellation at our end due to force
majeure (unexpected technical difficulties, speaker’s sudden health
problem, etc.). In such a scenario:
- If cancelling up to 24 hours before the event: Clatid
Compliance will not be liable for reimbursement. Instead, we will
grant a reschedule / credit note / product change, whichever is at the
customer’s and our best convenience.
- If cancelling within 24 hours or less before the
event: Clatid will offer a reschedule / credit note / product change
in the first place. Should the customer not be satisfied, Clatid will
be liable for a total refund.
- Cancellation of physical/hardcopy orders: This may
happen due to problems with the shipping service (strike, natural
disaster, etc.). In such a case, Clatid Compliance will not be liable
for reimbursement. Instead, we will grant a reschedule / credit note /
product change, whichever is at the customer’s and our best
convenience.
Thank you for your valuable time going through our policy. Please,
keep in mind that
any possible scenarios which are not covered in
these lines, will be evaluated, and decided upon accordingly by the
Clatid Compliance Team, to the best of our knowledge and at the
customer’s and our best convenience.
Enjoy your Webinar!
The Clatid Compliance Team
