Infractions can be a daily occurrence at many properties. Many property managers are facing common residential challenges. Residents aren’t always on their best behavior and one must document the infractions so that your property provide safe and peaceful enjoyment for everyone. Sometimes managers need fresh ideas on how to handle these issues.  Join us as we review these common residential challenges.

Paul Flogstad will cover how to best document various tenant infractions and offer ideas for resolving issues. This course will give you a fresh view of ways to handle difficult circumstances and the residents they involve. Most importantly, you’ll gain insight about how to stay on the right side of fair housing rules in these situations.


Areas Covered in this Training:

· What can I do with a resident who is a hoarder?
· How do I handle resident harassment and bullying?
· What do I do about pets and companion/service animals?
· How do I handle unauthorized residents?
· Subleasing?
· What do I do with pet infraction’s?
· I have parking violations-now what?
· Damages found during inspections.
· Drugs – smoking weed, now what?
· How to handle noise complaints.
· How about amenities violations?
· Communication documentation
· Texting documentation.
· What tools do I need?   
· Rules on Assistance animals


Why Attend this Training:

In this webinar, you will learn how to properly document resident files for different types of tenant infractions. We will discuss a series of different infractions, the types of documentation needed, and the proper language to use when documenting your resident files. Learn what documentation really makes a difference to a judge if you are ever faced with a court appearance and/or evicting a resident. We will go over how to correctly document various tenant violations and strategies and techniques for documenting and solving resident violations. Also discussed are assistance animals and the latest rulings on verification. This has been a “hot topic” recently and you will receive guidance and what to do.


Suggested Attendees:

· Property Managers
· Property owners
· Builders
· Developers
· Realtors
· Housing Authorities


We Are An Accredited Provider Of

2021 HRCI Approved Provider Seal